Privacy Policy
LifeCare Billing Solutions LLC (“LifeCare Billing Solutions,” “we,” “us,” or “our”) provides professional healthcare support services, including medical billing, virtual scribe assistance, credentialing, and back-office solutions for healthcare practices across the United States. We place the highest importance on protecting the confidentiality and security of personal information belonging to our clients, team members, and website visitors. This Privacy Policy describes how we collect, use, share, and protect personal data, and outlines our commitment to complying with applicable laws and recognized industry standards.
Scope
This Privacy Policy applies to all personal information that LifeCare Billing Solutions LLC collects, receives, or processes in the course of business operations. It covers, but is not limited to:
Healthcare providers and organizations utilizing our services.
Employees, contractors, and associates working with or on behalf of our clients.
Visitors to our official website: www.lifecarebillingsolutions.com
Mobile and SMS Data
We do not sell, rent, or disclose mobile phone numbers or related information to third parties for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with unaffiliated entities.
SMS Consent
When you choose to receive SMS notifications from LifeCare Billing Solutions LLC:
Your consent information remains private and is never shared for marketing purposes.
We may share your SMS opt-in status and related data only with trusted vendors who help us deliver text messages (e.g., platform providers, mobile carriers).
We will never disclose text messaging opt-in data or consent to any unrelated third party.
Types of Personal Data We Collect
The personal information we may collect depends on your relationship with us and can include:
Contact Details: Name, email address, phone number, mailing address.
Professional Information: Certifications, licenses, credentials, and work experience.
Employment Data: Position, employer, employment history.
Service-Related Data: Billing records, scheduling details, and service usage activity.
Financial Information: Payment details and billing contact information (used only for invoicing).
How We Collect Personal Data
We gather personal information through:
Online Forms: Service inquiries, registration forms, and contact requests.
Direct Communication: Phone calls, emails, text messages, and video conferences.
Client Onboarding: During account setup, agreements, and service activation.
Employment Applications: Submitted resumes, cover letters, and interview records.
How We Use Personal Data
We process personal data for purposes such as:
Delivering, managing, and improving our healthcare administrative services.
Communicating service updates, account information, and important notices.
Processing payments and handling billing operations.
Keeping accurate internal business records.
Recruiting, hiring, and onboarding employees or contractors.
Enhancing security, efficiency, and quality of services.
Sharing of Personal Data
We share personal information only in the following cases:
Legal Requirements: When disclosure is necessary to comply with applicable laws or legal processes.
Service Partners: With trusted third-party service providers (e.g., payment processors, IT service providers) who help us operate our business.
We do not sell or rent your personal data for marketing purposes.
Security Measures
LifeCare Billing Solutions LLC implements reasonable administrative, technical, and physical safeguards to protect personal information, including:
Encryption of sensitive data in transit and at rest.
Access controls based on job role and necessity.
Secure storage systems and cloud environments.
Regular backups and disaster recovery protocols.
Data Retention
We retain personal data only for as long as required to fulfill operational, contractual, or legal obligations. When information is no longer needed, we securely delete, anonymize, or otherwise dispose of it in compliance with applicable regulations.
Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
Access a copy of your personal information.
Request corrections or updates to inaccurate data.
Request deletion of your personal information, within legal limits.
Object to certain processing activities.
File a complaint with a relevant data protection authority.
To exercise your rights, please contact us using the details provided below.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry practices, or our service offerings. The revised version will be posted on our website with an updated effective date. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.
Contact Information:
LifeCare Billing Solutions LLC
contact@lifecarebillingsolutions.com